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Like everything else, the reference desk and the way we provide service at it has changed. What hasn’t changed is the need for assistance with difficult information seeking tasks. Libraries receive fewer questions in the background information area (e.g. dates, places) these days but spend time on more complex research questions. DePauw Libraries seek to meet the needs of researchers by staffing the research desk with trained students and making librarians readily available for one-on-one collaboration.



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